Frequently Asked Questions

Scripto is the leading digital marketplace connecting production professionals, equipment rental companies, studios, and venues with clients across the UAE and beyond. Our platform streamlines the booking process for film, video, photography, and event production needs.

Creating an account is simple and free. Click the 'Get Started' button, choose your account type (Individual, Professional, Company, or Government), fill in your details, and verify your email. Professionals and companies will need to complete additional verification steps.

Browse our marketplace to find professionals, equipment, or venues that match your needs. Check availability, reviews, and pricing, then submit a booking request. Once the provider confirms, you'll receive a confirmation and can communicate directly through our platform.

Yes, bookings can be cancelled, but cancellation policies vary by provider. Most allow free cancellation up to 48 hours before the booking date. Late cancellations may incur a fee. Contact our support team for assistance with cancellations.

Yes, you can request modifications to your booking through the platform. The provider will need to approve any changes. For significant changes, you may need to cancel and rebook.

For clients, there's a 5% service fee added to the booking total. For professionals and companies, we deduct a 10% commission from each completed booking. There are no subscription fees or hidden charges.

Scripto accepts all major credit and debit cards (Visa, Mastercard, American Express), bank transfers, and popular digital wallets. All payments are processed securely with industry-standard encryption.

Refunds depend on the provider's cancellation policy and when you cancel. Most providers offer full refunds for cancellations made 48+ hours in advance. Processing time is typically 5-7 business days.

Complete your profile with accurate information, upload your portfolio, provide valid identification and relevant certifications, and accumulate positive reviews. Our team reviews verification requests within 2-3 business days.

Go to your Dashboard, click on 'Availability', and set your weekly schedule and blocked dates. Clients will only be able to book you during your available times.

Companies can create a free business account and list equipment, studio spaces, venues, or production services. Fill out the listing form with descriptions, photos, pricing, and availability. Each listing is reviewed before going live.

Yes, company accounts can add team members with different roles and permissions. Go to Company Settings > Team Management to invite team members and assign their access levels.

Yes, Scripto uses bank-grade encryption for all data transmission and stores personal information on secure servers. We comply with UAE data protection regulations and never share your information with third parties without consent.

Our support team is available 24/7 via live chat, email at support@scripto.ae, or phone during business hours. For urgent matters, use the in-app emergency contact feature. We typically respond within 2 hours.